The Vision

Mobile and Web Applications, System Integrations, Business Intelligence, Custom Software

FYX needed a more modern and consolidated reporting system for their dispatchers. To match their growth model, we build a new system to improve vendor response time, dispatch time, completion time, the ability to handle more incidents per day, and therefore close more incidents per day. To resolve the situation, FocustApps built a suite of custom mobile applications for vendors and drivers and a central web application for dispatchers that displayed a customized view of multiple reports from multiple sources.
iPhone 11_Fyx_Driver_Login

The Vision

Mobile and Web Applications, System Integrations, Business Intelligence, Custom Software

FYX needed a more modern and consolidated reporting system for their dispatchers. To match their growth model, we build a new system to improve vendor response time, dispatch time, completion time, the ability to handle more incidents per day, and therefore close more incidents per day. To resolve the situation, FocustApps built a suite of custom mobile applications for vendors and drivers and a central web application for dispatchers that displayed a customized view of multiple reports from multiple sources.
iPhone 11_Fyx_Driver_Login
fyxScreenshot2

The Vision

Mobile and Web Applications, System Integrations, Business Intelligence, Custom Software

FYX needed a more modern and consolidated reporting system for their dispatchers. To match their growth model, we build a new system to improve vendor response time, dispatch time, completion time, the ability to handle more incidents per day, and therefore close more incidents per day. To resolve the situation, FocustApps built a suite of custom mobile applications for vendors and drivers and a central web application for dispatchers that displayed a customized view of multiple reports from multiple sources.

iPhone 11_Fyx_Driver_Login
fyxScreenshot2
fyxScreenshot2

The Process

FocustApps created FYX dispatch software to resolve a variety of issues:

All in one technology for their dispatchers in Road Service Management

360˚ view with all active incidents on one dashboard

Complete transparency with access to incident details in real-time with the ability to view active and dispatched status

Archives all history allowing access for managers to maintain total fleet repair incidents

The Process

FocustApps created FYX dispatch software to resolve a variety of issues:

All in one technology for their dispatchers in Road Service Management

360˚ view with all active incidents on one dashboard

Complete transparency with access to incident details in real-time with the ability to view active and dispatched status

Archives all history allowing access for managers to maintain total fleet repair incidents

fyxScreenshot2
As a companion, FocustApps created the FYX Fleet mobile application for drivers that offers:

The ability to report an incident right from a phone

To chat with a service coordinator

The ability to follow a repair status in real-time

Make payments with a few simple taps

3-D functionality to select specific areas where vehicle or chassis damage has occurred

fyxScreenshot1
As a companion, FocustApps created the FYX Fleet mobile application for drivers that offers:

The ability to report an incident right from a phone

To chat with a service coordinator

The ability to follow a repair status in real-time

Make payments with a few simple taps

3-D functionality to select specific areas where vehicle or chassis damage has occurred

fyxScreenshot1
iPhone 11_Fyx_Driver_Confirmation
Additionally, FocustApps created FYX Mechanic mobile application for fleet tracking of Road Side Service events that offers:

Ability to view repair purchase order for dispatches and repairs in progress

View invoices for service, approvals, and approval for payment

See if a vendor has arrived on-site to perform the repair

Approximate arrival time of a vendor

View purchase orders completed and in progress

Additionally, FocustApps created FYX Mechanic mobile application for fleet tracking of Road Side Service events that offers:

Ability to view repair purchase order for dispatches and repairs in progress

View invoices for service, approvals, and approval for payment

See if a vendor has arrived on-site to perform the repair

Approximate arrival time of a vendor

View purchase orders completed and in progress

iPhone 11_Fyx_Driver_Confirmation

The Impact

The new application suite integrated with their Legacy suite and has increased the number of incident completion, from incident report to fix, by over 200% per day.
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